Refund Policy

Last updated: August 4, 2026

At Stratovia Consulting, we are committed to delivering high-quality consulting services. Please read our refund policy carefully before purchasing any of our service packages.

1. Consulting Service Packages

Due to the nature of professional consulting services, all sales are generally considered final once work has commenced. We invest significant time, expertise, and resources into each engagement from the moment it begins.

2. Cancellation Before Work Begins

If you cancel your engagement before any work has commenced, you are entitled to a full refund of any fees paid. Cancellation requests must be submitted in writing to info@stratoviaconsulting.com.

3. Cancellation After Work Has Begun

If you cancel after work has commenced, you will be charged for the portion of work completed up to the date of cancellation. Any remaining balance will be refunded within 10 business days.

4. Dissatisfaction with Services

If you are not satisfied with the quality of our services, please contact us within 7 days of delivery of the relevant deliverable. We will work with you in good faith to address your concerns, which may include revisions, partial credits, or other remedies at our discretion.

5. Non-Refundable Items

The following are non-refundable: third-party costs incurred on your behalf (e.g., software, tools, subscriptions), rush fees, and any completed and approved deliverables.

6. Refund Processing

Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your financial institution.